MICROS FIDELIO FRONT OFFICE SERIAL
MICROS FIDELIO FRONT OFFICE UPDATE
MICROS FIDELIO FRONT OFFICE FULL
MICROS FIDELIO FRONT OFFICE SOFTWARE

This is what we recommend for the V3 trigger setup. A new set of triggers needs to be set up for V3.

The following standard triggers need to be verified and setup in the FSTAMM>MANAGER>Other License Codes>Central System Trigger Module.

CRIS Central Systems Interface (crs_cris).

Central Systems Trigger Module (ex_crsexp).

CIS Integration (ex_cis) must be turned on for Central Profile Lookup to work.

Under Hotel Data>Manager>Other License Codes the flowing Parameters must be activated.

Ensure that GALLOTT.DBF->RESTYPE is a Numeric field with the width = 1, decimal = 0.

The following fields need to be added to the following Front Office Databases for the V3.x Interface. For the structure of these database please refer to the 6.20 Data Dictionary.

In addition to the standard front office databases the following databases required by the V3.x Interface.

вЂњThis means that the call centre has a complete, and up to date, view of the customer and the finance department knows exactly what to bill and when.вЂќ Booth says another vital element of the solution was the integration to stock, serialised inventory and service management SLAs.ДЇenner concludes Softline AccpacвЂ™s solution provides true and measurable performance to the call centre: вЂњBy having the call centre fully integrated to back office accounting, front office web site and the entire service module, means that the return on investment will be achieved very fast.Fidelio Front Office PMS Setup RequirementsДЄdditional Setup to Fidelio V6.20 (x) at the Property Level Customers can contact them from any channel and it will not only be routed, but it will also be captured within the back office accounting andd service management systems. By implementi ng an entire call centre, CRM and back office service management solution, which has live updates via PDA, we will certainly improve and surpass ourr CustomerвЂ™s expectations.вЂќД«ooth says the magic is in the flexibility of the system.

MICROS FIDELIO FRONT OFFICE SOFTWARE

Peter Booth, managing director, Micros Fidelio believes th at Soft line Accp ac is the only vendor capable of offering true integration in a box: вЂњAs a software company it is in our nature to try and use technology to provide our customers with the best service. вЂњThis automatically updates the back office accounting system and call centre, completing the loop,вЂќ says Zitzke.

MICROS FIDELIO FRONT OFFICE UPDATE

Instantaneously performing the tasks required, the engineer will update the system from the PDA, which will include issuing stock, recording time and obtaining customer signatures. He says that once a call is logged into the CRM system and all the relevant information is gathered, it will be allocated to an engineer who will either respond via a W eb portal or PDA device utilising T echnisoftвЂ™s Service Manager module. Terti us Zitzke, managing director, AccTech Syste mssays th at by implementing a fully integrated CRM, call centre and service management solution, Micros Fidelio will have a holistic view of its customers, jobs, equipment and sites.

The message is routed through the call centre with Accpac CRMвЂ™s easy to use web interface to the appropriate team for processing and immediate updating.вЂќ He says Micros Fidelio needed to replace its call centre software, which did not integrate into its back office applications: вЂњSoftline Accpac presented a solution that will fully integrate all channels of communication to the call centre, including W eb, SMS or telephone.

MICROS FIDELIO FRONT OFFICE SERIAL

Keith Fenner, strategic sales, Softline Accpac says Micros Fidelio will enjoy improved response times, streamlined service in its call centre, better management of stock and serial tracking, faster billing and delivery as well as a holistic view of its customers: вЂњAll of which will positively impact its bottom line.вЂќ

MICROS FIDELIO FRONT OFFICE FULL

It will also provide full GPRS capabilities for live PDA updates. The deal will include the implementation of a nationwide call centre, CRM and back office service management solution. Softline Accpac and channel partner, AccT ech Systems has signed a R1,2 million deal with Micros Fidelio, a leading provider of food and beverage and front office hotel management systems. Micros Fidelio looks to Sof tline Accpac for its competitive edge

Micros fidelio front office